For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: How do I care for a metal bonsai tree?
A: Our trees do not need watering. If dust accumulates the take a soft brush and gently dust the tree. This is all the care these sculptures require. The use of varnishes or cleaning products is not advised. Please avoid areas exposed to direct sunlight or extreme conditions when placing your tree as exposure to changes in temperature and UV could damage the materials used during construction. The sculptures are not waterproof and are fragile, they will be damaged if dropped.
Q: Help I’ve bent a branch, what should I do?
A: The trees are made of aluminium, copper or silver wire which is fairly supple, avoid dropping or dropping something on the tree. Carefully bend the branch or foliage back into place. For bonsai enthusiasts gentle rearrangement of the foliage is possible if careful. We also offer a repair service for trees that are damaged, contact me to learn more.
Q: Do you ship worldwide?
A: Yes we do, worldwide shipping is free of charge and all trees come securly packaged and full insured with tracking information provided. We use Royal Mail for most parcels, please see their website for rough delivery times.
Q: The tree I like is out of stock, now what?
A: If a tree you love has already been sold then you could always use this as inspiration for a commission piece. This would also have the added bonus of being customisable exactly to your liking. I can source specific pots and wire colours. All the trees displayed in the metalbonsai store state the stock level, if in doubt please feel free to contact me.