FAQs

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: How do I care for a metal bonsai tree?

A: Our trees do not need watering. If dust does accumulate the take a soft brush and gently dust the tree.

Q: Help I’ve bent a branch, what should I do?

A: The trees are made of aluminium, copper or silver wire which is fairly supple, avoid dropping or dropping something on the tree. Carefully bend the branch or foliage back into place. For bonsai enthusiasts gentle rearrangement of the foliage is possible if careful. We also offer a repair service for trees that are damaged, contact us to learn more.

Q: Do you ship worldwide?

A: Yes we do, add your tree/s of choice to your cart and shipping costs are calculated upon checkout.

Q: The tree I like is out of stock, now what?

A: Trees that are marked as out of stock may be allocated at one of the resellers we use, please contact us to find out. If it has been sold you can always commission us to make a tree for you as close to the original, the price would be the same also.